Returns & Exchanges

Pure & Simple Returns

We know how frustrating it is to receive items in the wrong size or colour. So we have come up with a Pure & Simple returns policy. We want to make it as easy possible to return items to us, for replacement or refund.

Our Pure & Simple returns guarantee means that if for any reason you are unhappy with your purchase, you can return the item to us in a new and unused condition within 365 days of the date you received the item, complete with all packaging (footwear must be in the manufacturers box) and we will issue a full refund for the price you paid for the item. 

The card used for the purchase will be credited with the original purchase amount (less any delivery charge paid where appropriate).

Please complete the Pure & Simple Returns Form which was included with you order or
Click Here to print a form to complete and return with the item.

Please note, that we will not cover the cost of posting items back to us, unless we have agreed to do so in advance. For items over £50 in value, we recommend using Royal Mail compensation fee paid post, as we can't be responsible for items you return to us, that do not arrive.

Pure & Simple Exchanges

If you have ordered the wrong size, want to change the colour or exchange for another product. All you need to do is send the item back to us in a new and unused condition in its original packaging. Please complete the Pure & Simple Returns Form which was included with you order or Click Here to print a form to complete and return with the item.

What do we mean by New & Unused

To return an item or items to us, Pure & Simple After Sales Policy, the items must be as new, in the condition they were sent to you in. Items must have:

Their original labels and tags, boxes and packaging as delivered to you. It is important that the manufacturer’s box is not damaged or marked.  All instruction leaflets, spares and components and free gifts must also be returned.

Items must not:

Have been worm outdoors

Be dirty, soiled or wet

We strive to offer the best service anywhere. But, very occasionally, things will go wrong. If you receive an item that’s damaged, or defective, you can return it to us, free of charge, for a replacement or full refund. If you elect to receive a replacement item, we will pay the delivery costs you incur returning the defective item and dispatch the replacement free of any delivery charge. Please complete the Pure & Simple Returns form that you received with the items, alternatively click here to print a copy.

In the event of Purefootwear sending you a replacement for a damaged, defective or wrong item, you must return the original item to purefootwear within 30 days. Purefootwear reserves the right to charge the price of the replacement item to the payment card used for the original order if you do not return the original item to us within 30 days of the date on which purefootwear confirms we will issue a replacement.

For faulty item returns, Health & Safety regulations require that the goods must be clean and free from mud and dirt, otherwise the items cannot be processed.

For items over £50 in value, we recommend using Royal Mail compensation fee paid post, as we can't be responsible for items you return to us, that do not arrive.  Please ensure that you enclose a copy of your postage receipt with the items you return.

This returns policy does not affect your statutory rights.

Cancelation Policy

If you wish to cancel your order for any reason simply contact us before we have despatched the item. If the item has already been despatched by the time you contact us you will need to follow the above returns procedure.

VAT & The EU

All prices are inclusive of EU VAT at the appropriate local rate. Any duties or local taxes are payable by the purchaser at the appropriate local rate. Orders to individuals in non-EU countries are tax deductible. Sales to VAT-registered businesses and organisations within the EU will not be charged VAT provided that VAT registration numbers and business details accompany every order.

HM Forces

Deliveries to BFPO addresses are charged at the standard UK rates and are sent via the Forces internal mail service at Mill Hill. Individual members of HM Forces serving in EU countries (excluding the United Kingdom and Northern Ireland) will be charged VAT on any order unless:
Goods are for the personal use of the individual or their dependants, or for individual use on official duties and goods are delivered to an EU country and every order is accompanied by a declaration that the individual is a member of HM Forces serving within the EU and that the above conditions apply.